Privacy Policy
Last updated: 1 June 2025
1. Introduction
(operating as Ivoranessalique Grooming Salon) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what personal information we collect through ivoranessalique.com (the "Website"), how we use it, with whom we share it, how long we keep it, and what rights you have in relation to it.
This Policy applies to all visitors, clients, and other individuals who interact with us through the Website or by contacting us directly. By using our Website, you acknowledge that you have read and understood this Policy.
2. Data Controller
The data controller responsible for your personal information is:
| Legal entity | |
|---|---|
| Trading name | Ivoranessalique Grooming Salon |
| Registration number | 100428615 |
| Business number (VAT/GST/HST) | 428615739 RT 0001 |
| Registered address | |
| Privacy enquiries | privacy@ivoranessalique.com |
| Website | ivoranessalique.com |
If you have any questions about how we handle your personal information, or if you wish to exercise any of your rights described in this Policy, please contact us at the privacy email address above.
3. Personal Information We Collect
We collect personal information in the following categories, depending on how you interact with our Website and our business.
3.1 Contact and Enquiry Information
When you fill in a contact form, send us an email, or request an appointment through the Website, we collect information such as:
- Your first and last name
- Your email address
- Your phone number (if provided)
- The name and type of your pet
- The content of your message or enquiry
- Appointment preferences and relevant service requests
3.2 Device and Technical Information
When you visit our Website, our web server and any analytics tools we use may automatically collect certain technical data about your device and browsing session, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and the order in which they were visited
- Date and time of your visit
- Referring URL (the page you came from before arriving at our Website)
- Time spent on each page
3.3 Cookie and Consent Data
We use cookies and similar tracking technologies on our Website. A cookie is a small text file placed on your device by a website you visit. Cookies help us operate the Website, remember your preferences, and, where you have given consent, understand how visitors use our pages.
The categories of cookies we use include:
- Strictly necessary cookies: These are essential for the Website to function correctly. They do not require your consent.
- Functional cookies: These remember choices you make (such as language or region preferences) to provide a more personalised experience.
- Analytics cookies: These help us understand how visitors interact with our Website so we can improve its content and structure. We deploy analytics cookies only where permitted by applicable law or with your consent.
You can manage or withdraw your consent to non-essential cookies at any time through the cookie preference centre on our Website, or by adjusting your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Website.
We record the date, time, and nature of any consent you provide or withdraw so that we can demonstrate compliance with applicable privacy legislation.
3.4 Information You Provide in Other Ways
If you correspond with us by email or post, we will retain the content of that correspondence together with your contact details, to the extent necessary to respond to and resolve your enquiry.
4. Purposes and Legal Bases for Processing
We process your personal information only when we have a lawful basis to do so under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation. The table below sets out our main processing activities, their purposes, and the legal basis we rely on.
| Purpose | Categories of personal information used | Legal basis |
|---|---|---|
| Responding to enquiries and appointment requests | Name, email address, phone number, pet information, message content | Consent you provide when submitting an enquiry; or performance of a contract or pre-contractual steps at your request |
| Booking and managing grooming appointments | Name, email address, phone number, pet information, appointment details | Performance of a contract with you or pre-contractual steps at your request |
| Sending appointment reminders or confirmations | Name, email address, phone number | Legitimate interest in ensuring clients are informed about their appointments, and performance of a contract |
| Operating and improving our Website | Device data, IP address, browsing behaviour, cookies | Legitimate interest in maintaining a functional and user-friendly website; consent where required for non-essential cookies |
| Analytics and Website performance monitoring | Anonymised or aggregated browsing and device data | Legitimate interest; consent where analytics cookies are used |
| Compliance with legal and regulatory obligations | Any personal information relevant to the obligation in question | Legal obligation |
| Maintaining records for accounting and tax purposes | Name, transaction details, contact information | Legal obligation under Canadian tax legislation |
| Handling complaints and resolving disputes | Name, contact information, correspondence content | Legitimate interest in resolving disputes and protecting the business; legal obligation where applicable |
Where we rely on your consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent, please contact us at privacy@ivoranessalique.com.
5. Recipients and Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your personal information with third parties only in the circumstances described below.
5.1 Service Providers
We engage trusted third-party service providers to help us operate our business and Website. These providers are permitted to use your personal information only to perform services on our behalf and are required to keep it confidential. Categories of service providers include:
- Website hosting and infrastructure providers
- Email delivery and communication platforms
- Appointment scheduling software providers
- Analytics service providers
- IT support and maintenance providers
5.2 Legal and Regulatory Disclosure
We may disclose your personal information to government authorities, law enforcement bodies, or other third parties where we are required to do so by law, court order, or regulatory requirement. We may also disclose personal information where we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5.3 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, your personal information may be transferred to the successor entity as part of that transaction. We will notify you of any such change in control and any choices you may have regarding your personal information, as required by applicable law.
5.4 Cross-Border Transfers
Some of our service providers may be located outside Canada, including in the United States or other jurisdictions. When your personal information is transferred outside Canada, it may be subject to the laws of the country in which it is processed, and those laws may differ from Canadian privacy laws. We take steps to ensure that service providers outside Canada protect your information in a manner consistent with this Policy and applicable Canadian privacy legislation, such as by including appropriate contractual safeguards in our agreements with those providers.
6. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below summarises our general retention periods.
| Category of information | Typical retention period |
|---|---|
| Contact and enquiry information | Up to 2 years from the date of the last interaction, unless you become an ongoing client |
| Client appointment and service records | Up to 7 years from the date of the last appointment, to support accounting, warranty, and legal requirements |
| Accounting and tax records | 7 years, as required under Canadian tax legislation |
| Correspondence and complaint records | Up to 3 years from resolution of the matter |
| Cookie consent records | Up to 2 years from the date of consent or withdrawal |
| Technical and device logs | Up to 12 months from the date of collection |
When personal information is no longer required, we securely delete or anonymise it. If complete deletion is not immediately possible due to technical constraints (for example, because the information is stored in backup archives), we will isolate the information from further processing until deletion becomes possible.
7. Security of Personal Information
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from loss, theft, unauthorised access, disclosure, copying, use, or modification. These safeguards include:
- Secure (HTTPS) connections for data transmitted through our Website
- Access controls limiting personal information to employees and contractors who need it to perform their duties
- Regular review of our information collection, storage, and processing practices
- Contractual obligations on service providers to maintain appropriate security measures
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at privacy@ivoranessalique.com.
In the event of a privacy breach that creates a real risk of significant harm to an individual, we will notify the Office of the Privacy Commissioner of Canada and the affected individuals in accordance with our obligations under PIPEDA.
8. Your Rights as a Data Subject
Under Canadian privacy legislation, you have a number of rights in relation to your personal information. We will respond to all valid requests within the timeframe required by applicable law. Your rights include the following.
8.1 Right of Access
You have the right to request access to the personal information we hold about you, including information about the purposes for which it is used and the third parties to whom it has been disclosed.
8.2 Right to Correction
You have the right to request that we correct any personal information we hold about you that is inaccurate, incomplete, or out of date.
8.3 Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal. Please note that withdrawing consent may limit our ability to provide certain services to you.
8.4 Right to Request Deletion
In certain circumstances, you may request that we delete your personal information. We will honour such requests to the extent permitted or required by law. Where we are required to retain certain information for legal or regulatory reasons, we will explain this to you.
8.5 Right to Restrict Processing
In certain circumstances, you may ask us to restrict the processing of your personal information, for example while a correction request is being assessed.
8.6 Right to Data Portability
Where technically feasible and required by applicable law, you may request that we provide your personal information to you in a structured, commonly used, and machine-readable format.
8.7 Right to Object
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless processing is necessary for the establishment, exercise, or defence of legal claims.
How to Exercise Your Rights
To exercise any of the rights listed above, please send a written request to:
Attention: Privacy Officer
Email: privacy@ivoranessalique.com
To protect your privacy, we may ask you to verify your identity before processing your request. We will not charge a fee for access requests unless the request is excessive or repetitive; in such cases, we will inform you of the applicable fee before proceeding.
9. Automated Decision-Making
We do not make decisions about you that produce legal or similarly significant effects based solely on automated processing of your personal information without human involvement. If this practice changes in the future, we will update this Policy accordingly and notify you as required by law.
10. Third-Party Websites and Links
Our Website may contain links to third-party websites. Once you leave our Website by clicking a third-party link, we are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our Website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@ivoranessalique.com and we will take steps to delete that information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Your continued use of the Website after any changes to this Policy constitutes your acknowledgement of the revised Policy.
13. Complaints
If you have a concern about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. Details are available at:
-
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3, Canada
Website: www.priv.gc.ca
Residents of Ontario may also contact the Information and Privacy Commissioner of Ontario. We encourage you to reach out to us first so that we have the opportunity to address your concern directly.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
Privacy Officer
Email: privacy@ivoranessalique.com
We aim to acknowledge all privacy enquiries within 10 business days and to resolve them within 30 calendar days, or within such other period as may be required by applicable law.