Terms of Use

1. Introduction and Acceptance

Welcome to ivoranessalique.com (the "Website"), operated by , a corporation registered in the Province of Ontario, Canada, with its principal place of business at (Business Registration Number: 100428615; GST/HST Registration: 428615739 RT 0001). Throughout these Terms of Use, "we", "us", and "our" refer to References to "you" or "your" refer to any person who accesses or uses the Website.

By visiting, browsing, or otherwise using the Website, you confirm that you have read, understood, and agree to be bound by these Terms of Use in their entirety. If you do not agree with any part of these Terms of Use, you must stop using the Website immediately.

We reserve the right to update or amend these Terms of Use at any time. Changes take effect as soon as the revised version is published on the Website. The date shown at the top of this page reflects the most recent revision. Continued use of the Website after any change is posted constitutes your acceptance of the updated Terms of Use.

2. Website Purpose

The Website is provided solely to offer information about the grooming services, products, and pet care expertise available at Ivoranessalique Grooming Salon located in Toronto, Ontario, Canada. The Website allows visitors to:

• Learn about our grooming packages, pricing, and service offerings;
• Submit enquiries about our services or their pet's specific grooming needs;
• Request or confirm appointments and bookings at our salon;
• Contact our team for general customer support.

The Website is an informational and booking tool only. It does not constitute professional veterinary advice, and nothing published on any page of the Website should be interpreted as a substitute for qualified veterinary consultation.

3. Permitted Use

You may use the Website for lawful, personal, and non-commercial purposes consistent with these Terms of Use. In using the Website you agree that you will:

• Provide accurate, truthful, and current information whenever you submit a form, enquiry, or booking request;
• Use the Website only in a manner that complies with all applicable federal, provincial, and municipal laws of Canada;
• Respect the intellectual property rights described in Section 4 below;
• Refrain from transmitting unsolicited communications, spam, or automated queries through any contact feature on the Website.

The following activities are strictly prohibited when using the Website:

• Attempting to gain unauthorised access to any part of the Website, our servers, or any database connected to the Website;
• Uploading or transmitting any malware, viruses, or other code designed to disrupt, damage, or limit the functioning of software, hardware, or telecommunications equipment;
• Copying, scraping, or harvesting content from the Website for commercial redistribution without our prior written consent;
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity;
• Using the Website in any manner that could damage, overburden, or impair our servers or networks;
• Engaging in any conduct that we reasonably consider to be inappropriate, unlawful, or harmful to us, our clients, or third parties.

We reserve the right to suspend or terminate your access to the Website at our sole discretion, without notice, if we believe you have violated any of these conditions.

4. Intellectual Property

All content published on the Website is the exclusive property of or is used by us with the permission of the respective rights holders. This includes, without limitation:

• The "Ivoranessalique" name, wordmark, logos, and trade dress;
• All written text, descriptions, articles, and service copy;
• Photographs, graphics, illustrations, and video content;
• The overall visual design, layout, and user interface of the Website.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Website and its content for your own personal, non-commercial use only. This licence does not permit you to:

• Reproduce, republish, or distribute any content without our express written permission;
• Modify or create derivative works based on any content found on the Website;
• Use our trade name, trademarks, logos, or any other proprietary information in any manner that implies endorsement or affiliation without our prior written consent;
• Frame or mirror any portion of the Website on any other website or platform.

Any feedback, comments, or suggestions you voluntarily submit to us regarding the Website or our services may be used by us freely, without restriction or compensation to you.

5. Enquiries and Bookings

The Website may allow you to submit enquiries or request grooming appointments. When you use these features, the following conditions apply.

5.1 Accuracy of Information

You agree to provide complete and accurate information when submitting any enquiry or booking request, including details about your pet such as breed, size, coat condition, and any known sensitivities. Inaccurate information may affect the quality or suitability of the services we provide.

5.2 Booking Confirmation

Submitting a booking request through the Website does not, by itself, constitute a confirmed appointment. A booking is confirmed only when you receive a written confirmation from us by email or through a communication channel designated by our team. We reserve the right to decline or reschedule any booking request at our discretion.

5.3 Cancellations and Rescheduling

Our cancellation and rescheduling policy is communicated at the time of booking confirmation. We ask that you provide reasonable notice if you need to cancel or reschedule an appointment so that we can accommodate other clients.

5.4 Service Availability

All services advertised on the Website are subject to availability. Prices, packages, and service descriptions displayed on the Website are provided for general guidance and may change from time to time. Current pricing will always be confirmed before your appointment is finalised.

6. Third-Party Links and Content

The Website may contain links to third-party websites or resources for your convenience. We do not control, endorse, or accept responsibility for any content, products, or services offered by third-party websites. Accessing third-party links is entirely at your own risk. We encourage you to review the terms and privacy policies of any external website you visit.

We are not liable for any loss or damage that may arise from your use of or reliance on any third-party content, website, or resource linked from our Website.

7. Disclaimers and Limitation of Liability

7.1 Website Provided "As Is"

The Website and all content on it are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

7.2 Accuracy of Information

We make reasonable efforts to ensure that all information published on the Website is accurate and up to date. However, we do not guarantee the completeness or accuracy of any information and we reserve the right to correct errors or update information at any time without prior notice.

7.3 Limitation of Liability

To the fullest extent permitted by applicable law in Ontario and Canada, , its directors, employees, contractors, and agents will not be liable to you or any third party for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Any loss of profits, revenue, data, goodwill, or business opportunities;
• Any damages arising from your use of or inability to use the Website;
• Any damages arising from reliance on information published on the Website.

Where liability cannot be excluded by law, our total liability to you in connection with the Website will be limited to the amount you have paid us for services in the three months immediately preceding the event giving rise to the claim, or one hundred Canadian dollars (CAD 100.00), whichever is greater.

7.4 Indemnification

You agree to indemnify, defend, and hold harmless and its directors, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Website, your violation of these Terms of Use, or your violation of any applicable law or third-party right.

8. Privacy and Personal Information

The collection, use, and storage of your personal information when you use the Website is governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Our Privacy Policy describes how we handle personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

For any privacy-related inquiries, you may contact our Privacy Officer at: privacy@ivoranessalique.com.

9. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that any legal action or proceeding arising from or relating to these Terms of Use or your use of the Website will be subject to the exclusive jurisdiction of the courts of the Province of Ontario sitting in the City of Toronto.

If you access the Website from outside Canada, you do so at your own initiative and are responsible for compliance with local laws to the extent they apply to your situation. These Terms of Use remain governed solely by Ontario and Canadian federal law regardless of your location.

10. Dispute Resolution

10.1 Good-Faith Negotiation

We encourage you to contact us directly if you have a concern or complaint about the Website or our services. Most concerns can be resolved quickly through honest and respectful communication. Before initiating any formal legal proceedings, you agree to contact us in writing and allow us a period of thirty (30) calendar days to work toward a mutually acceptable resolution.

10.2 Mediation

If a dispute cannot be resolved through good-faith negotiation, the parties agree to consider voluntary mediation administered by a mutually agreed upon mediator in Toronto, Ontario, before resorting to litigation. The costs of mediation will be shared equally between the parties unless otherwise agreed in writing.

10.3 Litigation

If mediation is unsuccessful or declined, either party may pursue their rights through the courts of the Province of Ontario as described in Section 9 above. Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent immediate harm.

11. Severability and Waiver

If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, it will be severed from these Terms of Use. The remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms of Use on any occasion does not constitute a waiver of that right or provision. A waiver is effective only if given in writing and signed by an authorised representative of

12. Entire Agreement

These Terms of Use, together with our Privacy Policy and any written agreements entered into in connection with specific services you book with us, constitute the entire agreement between you and with respect to your use of the Website. They supersede all prior communications, representations, or agreements, whether oral or written, relating to the same subject matter.

13. Contact Details

If you have any questions about these Terms of Use, wish to report a concern, or need to contact us for any reason related to the Website, please reach out to us using the details below.

We aim to respond to all written inquiries within five (5) business days.